Terms & Conditions

Please read these Terms & Conditions carefully before using the Asara Boutique website or placing an order.

1. About Asara Boutique

Asara Boutique is an online retail business offering products including handbags, fashion accessories, perfumes, fragrances, car fragrances and other lifestyle products.

Throughout these Terms & Conditions, the terms "Asara Boutique", "Asara", "we", "us" and "our" refer to Asara Boutique.

The terms "customer", "consumer", "you" and "your" refer to any person who accesses the website or purchases products from Asara Boutique.

2. Acceptance of These Terms

By accessing, browsing or using this website, or by placing an order, you acknowledge that you have read and understood these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

These Terms & Conditions do not remove or limit any mandatory consumer rights provided to you by South African law.

3. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability and other information displayed on the website are accurate and up to date.

However, minor differences in product colour, appearance, packaging, measurements or presentation may occur due to photography, lighting, screen settings, manufacturer changes or product variations.

Product images are intended to provide a representation of the product. Where a product description or specification is materially different from the product supplied, applicable consumer rights will apply.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not necessarily guarantee that the item will remain available until payment has been successfully completed.

If an ordered product becomes unavailable after an order has been placed, we will notify you as soon as reasonably possible and provide the applicable remedy, including a refund where required.

5. Prices

All prices displayed on the website are in South African Rand (ZAR / R), unless expressly stated otherwise.

Prices may change from time to time. The price applicable to an order will be the price displayed at the time the order is placed, subject to correction of obvious pricing errors and applicable law.

Where delivery charges or other applicable charges apply, these will be communicated to you during the purchasing process.

6. Pricing Errors

We take reasonable care to ensure that prices displayed on the website are correct.

If an obvious pricing or product information error occurs, Asara Boutique reserves the right to contact the customer to confirm whether they wish to proceed with the transaction at the correct price.

If the customer does not wish to proceed, any amount already paid for the affected order will be refunded where applicable.

7. Placing an Order

To place an order, you must provide accurate and complete information requested during checkout.

You are responsible for ensuring that your delivery address, contact number, email address and other information supplied during checkout are correct.

Once an order has been submitted, you will receive an order acknowledgement or confirmation where applicable.

An order confirmation does not prevent Asara Boutique from cancelling an order where this is permitted by law, including where a product is unavailable or there has been an obvious error.

8. Payment

Payment must be completed using one of the payment methods made available during checkout.

Orders may only be processed once payment has been successfully authorised or received.

Asara Boutique does not store complete payment card details where payment processing is handled by an external payment service provider.

Payment providers may have their own terms and conditions and privacy policies.

9. Delivery

We aim to dispatch and deliver orders within the delivery period communicated during checkout or otherwise agreed with the customer.

Delivery times may vary depending on the delivery address, courier availability, public holidays, weekends, stock availability and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, additional delivery costs may apply where permitted by law.

10. Delivery Delays

Although we work with delivery providers to ensure orders are delivered as efficiently as possible, Asara Boutique cannot guarantee a specific delivery time unless expressly agreed.

If an order is materially delayed, we will communicate with the customer and provide any rights or remedies required by applicable law.

11. Returns, Exchanges & Refunds

Returns, exchanges and refunds are handled in accordance with our Returns & Refund Policy, which forms part of these Terms & Conditions.

For ordinary returns, customers should report the return request within 7 days of receiving the order.

A change of mind does not automatically create a right to a return or refund, except where a statutory right applies or where Asara Boutique has expressly agreed to accept the return.

Nothing in this section limits statutory rights that apply to defective, unsafe, incorrectly supplied or otherwise qualifying goods.

Please refer to our Returns & Refund Policy for the full procedure and applicable conditions.

12. Defective or Incorrect Products

If you receive a product that is defective, unsafe, materially different from what you ordered, or otherwise does not comply with applicable consumer protection requirements, please contact us as soon as reasonably possible.

Your statutory rights under South African consumer law remain applicable.

13. Product Care

Customers are responsible for following any care, usage, storage or safety instructions supplied with products.

Damage resulting from misuse, negligence, improper storage, unauthorised modification or failure to follow reasonable product-care instructions may not qualify for an ordinary return or remedy, subject always to applicable law.

14. Fragrances & Personal-Care Products

Fragrances and related products should be used in accordance with the product instructions and reasonable safety precautions.

Customers should review product labels and instructions before use, particularly where products may come into contact with skin, clothing, vehicle interiors or other surfaces.

Customers should discontinue use if a product causes an adverse reaction and seek appropriate professional advice where necessary.

15. Intellectual Property

Unless otherwise stated, the website and its contents, including logos, branding, photographs, graphics, text, product descriptions, page designs and other materials, are owned by or licensed to Asara Boutique.

You may not reproduce, copy, distribute, modify, sell or commercially exploit our website content without prior written permission.

16. Website Use

You agree not to misuse the website or attempt to interfere with its normal operation.

• Do not use the website for unlawful purposes.
• Do not attempt to gain unauthorised access to the website.
• Do not introduce malicious software or harmful code.
• Do not use automated methods to interfere with the website without permission.
• Do not submit fraudulent orders or false information.

17. Customer Accounts

Where customer accounts are available, you are responsible for keeping your login details confidential and for activities carried out through your account.

You must notify us if you believe your account has been accessed without authorisation.

18. Privacy & Personal Information

Asara Boutique may collect and process personal information necessary to operate the website, process orders, arrange delivery, provide customer support and comply with legal obligations.

Personal information will be handled in accordance with applicable South African privacy legislation and our Privacy Policy.

Please review our Privacy Policy for further information regarding how personal information is collected, used, stored and protected.

19. Third-Party Services

The website may use third-party service providers for payment processing, delivery, website hosting, analytics, communications and other services.

Where appropriate, those providers may have their own terms and privacy policies.

20. Website Availability

We aim to keep the website available and functioning correctly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet connectivity or other circumstances.

We do not guarantee that the website will always be available, uninterrupted or error-free.

21. Limitation of Liability

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Asara Boutique will not be responsible for losses caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

22. Events Beyond Our Control

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, interruptions to transport networks, power failures, internet outages, civil disturbances or other comparable events.

Where applicable, we will take reasonable steps to notify affected customers and minimise the impact.

23. Promotions & Discounts

Promotional offers, discount codes and special prices may be subject to additional terms and conditions communicated with the relevant promotion.

Promotional offers cannot necessarily be combined unless expressly stated.

Asara Boutique reserves the right to correct genuine errors in promotional information, subject to applicable law.

24. Competitions & Giveaways

Where Asara Boutique conducts competitions, giveaways or promotional campaigns, additional terms may apply.

The specific terms applicable to a promotion will be communicated with the relevant promotion.

25. Changes to These Terms

Asara Boutique may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable law.

The updated version will be published on this website with the applicable effective or updated date.

26. Complaints

If you have a complaint or concern about an order, product or service, please contact Asara Boutique first so that we can investigate and attempt to resolve the matter.

Please provide your order number and sufficient information about the issue to allow us to investigate.

27. Dispute Resolution

Asara Boutique will make reasonable efforts to resolve customer complaints directly and fairly.

Nothing in these Terms & Conditions prevents a consumer from exercising any right to approach a competent regulatory body, tribunal, court or other dispute-resolution mechanism available under South African law.

28. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory consumer rights and legal protections that apply to the transaction.

29. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms & Conditions, together with the applicable Privacy Policy, Returns & Refund Policy and any other specific terms displayed during checkout or relating to a particular promotion, constitute the terms governing your use of the website and purchases from Asara Boutique.

31. Contact Us

Last Updated: 22 August 2026