Delivery Policy

Everything you need to know about how we process, dispatch and deliver your Asara Boutique order.

1. Delivery Partner

Asara Boutique uses The Courier Guy as our primary courier service for deliveries.

Once your order has been processed and dispatched, it will be handed over to the courier for delivery to the address supplied during checkout.

2. Order Processing & Payment

Orders will only be processed for dispatch once payment has been successfully received and has reflected in our account.

A payment confirmation, proof of payment or payment instruction does not necessarily mean that an order has been paid and cleared.

We will not dispatch an order based solely on a proof of payment where the payment has not yet reflected in our account.

3. Dispatch

Once payment has reflected and the order has been successfully processed, we will prepare the order for dispatch.

Orders are generally dispatched on business days.

Orders placed after our daily processing cut-off, over weekends or on public holidays may only be processed on the next applicable business day.

4. Delivery Times

Once your payment has reflected in our account and your order has been dispatched, delivery usually takes approximately 1–5 business days.

The exact delivery time will depend on your location and the courier delivery route. Customers in major cities and metropolitan areas may receive their orders sooner, while deliveries to rural, remote or outlying areas may take longer.

Please note that the 1–5 business day delivery period starts from the date your order is dispatched, and not from the date the order is placed.

Delivery times are estimates and may be affected by weekends, public holidays, weather conditions, traffic, courier operational delays, incorrect delivery information or other circumstances outside the reasonable control of Asara Boutique.

If your order has not been delivered within the expected timeframe, please contact us with your order number so that we can assist with tracking the shipment and, where necessary, follow up with The Courier Guy.

Estimated delivery times provided on the website or by Asara Boutique are estimates and should not be treated as guaranteed delivery dates unless expressly agreed otherwise.

Rural, remote and outlying areas may require additional delivery time.

5. Tracking Your Order

Where tracking information is available, customers may receive a tracking number or delivery notification after the order has been handed to The Courier Guy.

Once the parcel has been handed to the courier, customers may use the courier's tracking system to monitor the delivery progress.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that the following information is correct:

• Full name
• Contact telephone number
• Street or physical address
• Suburb
• City/Town
• Province
• Postal code
• Any relevant delivery instructions

Asara Boutique is not responsible for delays or failed delivery attempts caused by incorrect, incomplete or outdated information supplied by the customer, subject to applicable law.

7. Failed Delivery Attempts

The courier may attempt delivery to the address provided during checkout.

If delivery cannot be completed because nobody is available to receive the parcel, the address is incorrect, the recipient cannot be contacted, or another delivery issue occurs, the courier may make additional delivery attempts or follow its applicable procedures.

Additional delivery charges may apply where a parcel needs to be re-routed or re-delivered because of incorrect information supplied by the customer, where permitted by law.

8. Inspecting Your Parcel

Customers are encouraged to inspect their parcel and products as soon as reasonably possible after delivery.

If the parcel appears seriously damaged upon delivery, please document the damage with photographs and contact Asara Boutique as soon as reasonably possible.

Nothing in this policy limits any statutory rights you may have regarding defective, damaged or incorrectly supplied goods.

9. Lost or Delayed Parcels

If your parcel appears to be significantly delayed, lost or incorrectly delivered, please contact Asara Boutique so that we can investigate the matter with the courier.

We will reasonably assist with courier investigations and provide information available to us regarding the shipment.

Customers should not contact the courier with false or misleading information regarding an order or delivery.

10. Delivery Charges

Delivery charges will be displayed during the checkout process or communicated to the customer before the order is finalised, where applicable.

Delivery charges may vary depending on the delivery location, parcel size, weight and applicable courier rates.

11. Collection

Unless a collection option is expressly offered by Asara Boutique, orders will be delivered using our nominated courier service.

12. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your parcel, please contact Asara Boutique as soon as possible with your order number and relevant photographs or details.

We will investigate the issue and provide the applicable remedy in accordance with our policies and South African consumer law.

13. International Deliveries

Asara Boutique currently offers delivery within South Africa unless otherwise expressly stated.

International delivery is not available unless specifically arranged and confirmed by Asara Boutique.

14. Delivery & Consumer Rights

This Delivery Policy is subject to applicable South African consumer protection legislation.

Nothing in this policy is intended to remove, restrict or waive any consumer right that cannot lawfully be excluded or limited.

15. Contact Us

Last Updated: 22 August 2026